Blake, it's easy to adjust the image, i can tell you how to do that. good luck with sony support, they are horrible...
if you could give me a step by step it'd be much appreciated.
the model is a sony kdl 26m4000
i know sony support sucks. luckily i've only had to use them once or twice before as most of my sony components have lasted 15+ years. the last time i had to deal with them was with a brand new elite series SACD player that i bought that had a bad laser out of the box. it would play the first 57 seconds of track 1 on each disc before skipping to the next disc. the two options i was given was to pay shipping both ways to send it to them or drive 27 miles to drop it off at the closest authorized support center.
i have a 99% guess that if i call them about the tv i will be given those two same options again.