What happened to Salomons?

[bill]

if the weather is too bad to wear my fivefingers im most likely rocking some Lowa hiking boots.......they are the shit

i had two different pairs of lowa tempest lo's and they were great shoes.

[BLURR]

They are still thriving around here. I just had to make a warranty claim on my Mid GTX's and Salomon customer service was spot on. They will be replacing mine in the next few days. They are tops in my book right now. Merrell can stick it where the sun don't shine as far as I'm concerned.

[peppermack]

You guys should look into Inov 8 shoes too. I have a pair that that I have put 500 trail running miles on, and maybe 100 or more rounds of disc golf in and they are still in pretty good shape. They make a really divers line of shoes that seem to last really well.

[J-Bolt]

You guys should look into Inov 8 shoes too. I have a pair that that I have put 500 trail running miles on, and maybe 100 or more rounds of disc golf in and they are still in pretty good shape.

What model do you have?

[peppermack]

I've got these. They are great for running in the snow and mud. And great for the course.

http://www.zappos.com/inov-8-mudclaw-272-red-black

[peppermack]

In fact I have them on right now.

[Jeronimo]

As someone who also owns a pair of Inov-8's I would also recommend them. They're probably not for everyone because of how thin the soles are but they fit well and feel like they're well made.

[BLURR]

So, Salomon just got more points in my book. I submitted my warranty exchange on Friday around noon. FedEx just dropped off my replacement shoes at 7:30 this morning. Now that is how customer service should be done.

[chainbanger]

how long did you have the shoes blurr and what was wrong with em? i have had mine for a year, the soles are separating and i dont have my receipt. so idk if i can do a claim or not

[BLURR]

I had them for about 2 years. The sole separated from the toe piece so they were no longer waterproof. I called in and told them I had my receipt and she started the warranty process. I had to send in my old ones. If you call in and they ask about a receipt...I would recommend saying you have one Make sure you know the exact model of your shoe too. It also helps if you look up an equivalent replacement before hand as well. It made my transaction really easy.

[peppermack]

As someone who also owns a pair of Inov-8's I would also recommend them. They're probably not for everyone because of how thin the soles are but they fit well and feel like they're well made.

The thinness of the soles have not been an issue for me, and I am by no means a small guy (6'1", 210lbs). Even on long runs like 7-10 miles I have no had a problem with any joints hurting or foot pain. They seem to have just the right amount under there!

[Jeronimo]

The thought occurs to me that if we start a wave of people buying Salomon's and returning them after they wear out, Salomon may quickly reverse that policy. Personally I wouldn't return them unless they had failed in something ridiculous like 3 months give or take. If they last me a full season, I wouldn't attempt a return.

I hate to be "that guy" but abuse of policies like this is generally what gets them taken away...

[chainbanger]

well i got my pair less than a year ago and the soles split from the rest of the shoe. I dont have my receipt any longer but did order a new pair so i guess this time ill hang on the the receipt.

[BLURR]

The thought occurs to me that if we start a wave of people buying Salomon's and returning them after they wear out, Salomon may quickly reverse that policy. Personally I wouldn't return them unless they had failed in something ridiculous like 3 months give or take. If they last me a full season, I wouldn't attempt a return.

I hate to be "that guy" but abuse of policies like this is generally what gets them taken away...

I don't disagree with the principal of what you are saying. You can't expect to run the hell out of a pair of shoes for 2 years and get a full exchange. But there are extenuating circumstances that I think should be taken into consideration.

So here is my stance on this. If I spend $130 on a pair of shoes that get used about 4-8 times a month, through a 4 month period(December-March) over a two year period...I would expect them to not fall apart(usually worn for shoveling snow and the occasional winter dg round). I mean even on the high side you are looking at 64 times of being worn in a two year period. I mean, I have other shoes that get that much wear and tear in a month during the summer time and don't rip out. I think in this particular instance a warranty claim should be allowed.

[Jeronimo]

The thought occurs to me that if we start a wave of people buying Salomon's and returning them after they wear out, Salomon may quickly reverse that policy. Personally I wouldn't return them unless they had failed in something ridiculous like 3 months give or take. If they last me a full season, I wouldn't attempt a return.

I hate to be "that guy" but abuse of policies like this is generally what gets them taken away...

I don't disagree with the principal of what you are saying. You can't expect to run the hell out of a pair of shoes for 2 years and get a full exchange. But there are extenuating circumstances that I think should be taken into consideration.

So here is my stance on this. If I spend $130 on a pair of shoes that get used about 4-8 times a month, through a 4 month period(December-March) over a two year period...I would expect them to not fall apart(usually worn for shoveling snow and the occasional winter dg round). I mean even on the high side you are looking at 64 times of being worn in a two year period. I mean, I have other shoes that get that much wear and tear in a month during the summer time and don't rip out. I think in this particular instance a warranty claim should be allowed.

Yes, in that case you are absolutely correct. If you spend $130 you should absolutely get $130 worth of performance out of them.